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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which of the following is a true statement regarding the design and operation of a highly available Cisco Unified Contact Center Enterprise solution?

A) If a Cisco Unified Contact Center Enterprise child system loses a WAN connection with the parent Cisco Unified ICM, it is not possible under any circumstances to queue newly arrived calls at that child.
B) Call processing must never occur on a Cisco Unified Communications Manager publisher, even in failover conditions.
C) When a Cisco Unified Contact Center Enterprise VRU PG fails, all calls in queue on that Cisco Unified IP IVR are dropped unless there is a default script loaded on the Cisco Unified IP IVR.
D) SRST is a Cisco Voice Gateway feature that allows agent phones and their associated CTI Desktop to home to the local SRST gateway in the event that the gateway loses connection with the Cisco Unified Communications Manager that is controlling it.

2. Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

A) 6941
B) 7940
C) 8961
D) 7912
E) 9951

3. A Cisco Unified Contact Center Enterprise system is designed with geographic redundancy for the central controllers (with separate call routers and loggers). At the Side A location, there are Call Router A, Logger A, and a duplex pair of peripheral gateways (PG1A/PG1B). At the Side B location, there are Call Router B, Logger B, and a duplex pair of peripheral gateways (PG2A/PG2B). The visible network WAN between the two sites goes down while the private network is operational.
Which of these is true?

A) The peripheral gateway pair at the Side A site (PG1A/PG1B) is unavailable.
B) Both pairs of peripheral gateways stay active at both sites because both call routers are still communicating through the private connection and remain functional.
C) Both pairs of peripheral gateways at both sites stay active and Call Router B takes control.
D) The Side A call router becomes active and the peripheral gateway pair at the Side B site (PG2A/PG2B) becomes unavailable.

4. In a multisite distributed call processing model for Cisco Unified Contact Center Enterprise, which statement is true?

A) The Cisco Unified Communications Manager cluster must be located in one data center.
B) The Cisco Unified Contact Center Enterprise agents must be at the same site as the Cisco Unified Communications Manager cluster.
C) More than one Cisco Unified Communications Manager cluster is supported.
D) Each Cisco Unified Communications cluster must have its own dedicated Cisco Unified IP IVR for queuing and treatment.

5. Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A) configuration requests
B) Real-Time Monitoring
C) routing and DMP control traffic
D) skill group data

Solutions: