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Cisco 500-052 Exam Certification Details:
| Exam Name | Deploying Cisco Unified Contact Center Express |
| Number of Questions | 45-55 |
| Recommended Training | Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 |
| Sample Questions | Cisco 500-052 Sample Questions |
| Duration | 60 minutes |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Code | 500-052 UCCXD |
| Exam Registration | PEARSON VUE |
| Exam Price | $300 USD |
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement a Unified Contact Center Express System | 40% | - Use Application Editor for call flows - Integrate with Cisco Business Edition 6000 - Install Unified Contact Center Express software and hardware - Configure system and provision users |
| Design a Unified Contact Center Express System Deployment | 30% | - Determine customer required features - Identify available configuration and ordering tools - Perform customer capacity planning - Evaluate and recommend different configuration options |
| Operate and Maintain a Unified Contact Center Express System | 30% | - Monitor system operations and performance - Apply patches, upgrades, and license management - Troubleshoot common issues - Perform basic user and agent administration |
