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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Omnichannel engagement scenarios - Customer service management processes |
| SAP Marketing Cloud | - Campaign management and orchestration - Personalization and journey orchestration - Customer data and segmentation |
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - End-to-end CX architecture principles - SAP CX solution integration landscape |
| SAP Commerce Cloud | - Extension and integration mechanisms - Storefront and personalization concepts - Product content and catalog management |
| Integration and Extensibility | - SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
You want to create a solution that will provide a flexible mechanism for assessing fraud risk during order placement. The rules for the fraud check may change from time to time according to business needs.
Which of the following is a SAP BTP, Kyma runtime component you would use to implement this use case?
Note: There are 2 correct answers to this question.
- A. Pod
- B. Event
- C. Replica Set
- D. API Rule
Correct Answer: B,D 🗳️
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
- A. Create a new UI as an SAP Fiori app.
- B. Create custom logic to enhance SAP standard logic.
- C. Append a new structure into an SAP standard table.
- D. Add custom fields to the SAP standard fields.
Correct Answer: B,D 🗳️
Which of the following suite qualities is supported by SAP Master Data Integration?
- A. Embedded and cross-product analytics
- B. Aligned domain models
- C. End-to-end business blueprints
- D. Coordinated lifecycle management
Correct Answer: B 🗳️
Which of the following are types of data contained in SAP S/4HANA Cloud? Note: There are 3 correct answers to this question.
- A. Master
- B. Transaction
- C. Configuration
- D. Business
- E. Organization
Correct Answer: A,B,C 🗳️
What can be maintained and customized for a Lead in SAP Sales Cloud?
- A. Temperature and Origin
- B. Status and Origin
- C. Qualification and Temperature
- D. Status and Qualification
Correct Answer: D 🗳️
